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BPM + CRM Software Solutions

Business processes are the key constituents of any company’s business activity. They are the heart of what creates or destroys the whole enterprise. When all these operations are correctly designed and mapped to satisfy the needs of the company, the latter gets the perfect opportunity to achieve a dominant position in the market and surpass most of the competitors. Business process management software is the must-have instrument for the successful improvement of the organization’s performance. It provides a noticeable increase in the operational efficiency, enhancement of business visibility, and an excellent client experience. BPM software solutions, like bpm’online, let companies make significant changes and get the most out of them.

One of such products is bpm’online. Created by the professional developers following the state of the art methodology, it is a user-friendly cloud-based BPM platform with a wide set of out-of-the box solutions and services aimed at automation and optimization of the company’s daily missions. This software helps enterprises solve their business challenges much faster and easier, devoting more time and resources to other purposes. Using this BPM system, organizations get the perfect opportunity minimize human error and meet all the needs of their customers and stakeholders. You can get additional information about the platform at https://www.bpmonline.com.

Does Your Company Need BPM?

Before choosing a suitable business process management system, take time to think over whether your enterprise is ready for such improvement. Make sure, you’ll be able to use at least a half of the tools offered by the BPM software solutions. For this purpose, ask yourself the following questions. If most of your answers are positive, it’s high time to start hunting for the BPM software solutions. If not, then try to prepare your business for the appropriate improvements and only then continue with the choice of the necessary system.

  • Can my processes be modeled?

Take a sheet of paper and draw all of your business processes in the form of a flowchart. Determine the company’s inner tasks and think about how they are handed over from one employee or department to another. Find out whether your workflows are structured and interconnected correctly. Make sure you will be able to implement the chosen BPM products – and only then start the process of considering the right BPM system.

BPM Software Solutions

  • How many people are involved in your workflows?

Remember that online business process management is the whole system aimed at coordination of lots of people and positions. Those running small companies are less likely to need BPM softwares, though it is still important if you want your business to grow fast. But the owners of large, multidirectional businesses understand the importance of implementing a BPM system within their organizations. Most modern BPM software solutions are designed to manage work in medium-sized, dynamic groups. The systems of the kind become useful only when there are many users with the complicated schemes of communication. They are designed to provide collaboration and flexibility for big and complex systems where there are many users.

  • How often should my business processes change?

If you are completely satisfied with the way your workflows operate, then BPM systems are not for you. The key point of these platforms is to help your processes change and adapt to the ever-changing customer requirements. Business process management is usually very flexible in making amendments as business rules tend to change frequently. This is why most companies buy such products and do their best to implement them correctly. But if you are not going to change the way the things in your enterprise are carried out, then it might be better if you choose some other outdated type of software.

BPM Life Cycle Step by Step

If you made up your mind that your company surely needs a BPM software solution, try your best to implement the chosen product in the appropriate way. In this case, you’ll be able to appreciate all the advantages of this service and improve most of your workflows. Below, there are 6 key phases of the BPM software life cycle.

BPM Software Solutions

  1. Planning and strategic adjustment

To start with, make a profile of your company and determine its basic management and support processes. Try to identify performance indicators and analyze all the aspects of the organization’s work. The deeper your arrangements are, the more successful online BPM software implementation will be.

  1. Process analysis

Here, you should observe your business processes in the context of how they are taking place in the company within the given period of time. Get the entire gamut of the things, which will let you model and evaluate the organization’s workflows. Thus you’ll know what are the bottlenecks of your business processes and how they can be improved with the help of the BPM software tools.

  1. Process design

This is the moment when you have to take a decision on the issues detected in the previous phases. Now you know all the bottlenecks, failures, and shortcomings of your business processes, and it is high time to correlate them with the BPM system you’re going to implement. Align the platform with the company’s strategic goals and design a new set of processes. Accept the new procedures and create a deployment plan.

  1. Implementation of BPM software solutions

It can be executed in two ways:

  • You can apply to the systemic implementation, using specific software and technologies;
  • You can select a non-systemic implementation, with no special BPM tools.

Irrespective of the method you are going to choose, the major goal remains the same: you should enable and start the process of software BPM implementation in compliance with your plan.

BPM Software Solutions

  1. Process monitoring

Make sure your new business processes are designed in accordance with the key objectives of the company. Monitor corresponding indicators to find out whether the results of business process software implementation meet your expectations. The list of these indicators includes the duration of process time, financial cost of the process, the performance index of the BPM program, and others.

  1. Process advanced development

This final stage implies continuous process improvement of the BPM software solutions. You should analyze the indicators from the previous step, decide on whether you’ve managed to achieve the strategic objectives, and think over the further improvements. This is the process of continuous transformation, when you lead the system through the funnel of positive change. Try to focus on performance improvement, costs reduction and full customer needs satisfaction – these are the key functional responsibilities of a good business process management platform.